The Winston Salem Transit Authority (WSTA) is committed to providing a high level of public transportation services to our passengers with disabilities; with safety as our first priority for everyone who utilizes our services. There may be times or conditions when passengers with disabilities may need to make modifications to their travel experience that will enhance their personal safety. If and when that happens, WSTA has developed a Reasonable Modification Request form to allow all our passengers with disabilities to request assistance to fixed-route and/or paratransit service that will make for a more confident ride with us.

For instance, during. inclement weather, snow and/or icy conditions may make it difficult for a passenger with a disability to board/deboard a WSTA fixed route or paratransit vehicle. During those times, having some assistance from an operator may create a more confident travel experience for the passenger and enhance the passenger’s safety. By completing the Reasonable Modification Request form in advance, WSTA personnel may better anticipate the needs of passengers regarding situations that may or may not be expected otherwise. Except in extreme conditions that rise to the level of a direct threat to the operator and others, a passenger’s request for a WSTA operator should be granted. (See policies of this program on the Reasonable Modification Request form).

WSTA will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its services. By completing the form in advance, our Operations Department may be able to envisage the necessity for assistance, while increasing safety and creating a more confident experience for the passenger. Please see policy and form below.

Anyone who requires an auxiliary aid or service for effective communication or a modification of policies or procedures to receive services through the WSTA’s Paratransit or Fixed Route services, should contact:

ADA Compliance Office at 336.727.2000 or by e-mail at reamodreq@wstransit.com within 7 days before the scheduled event or need.

WSTA Reasonable Modification Request Form