Services

Bike and Ride

Whether you use your bike for transportation, exercise or recreation, WSTA’s bike racks allow you to extend your trip by biking to or from a bus stop. You can bike part of the way and connect with a bus route, so you can bring your bike along for fun at your destination and enjoy a bus ride home. Use your bike for a real workout, knowing you can catch the bus home. If weather is not cooperating with you as you take your exercise, get out of the rain by grabbing a bus ride home. You pay a fare, but your bike rides free!

Half Price Program

Medicare recipients, senior citizens (age 60 and over) and disabled persons may qualify for WSTA’s Half Fare Program. To qualify individuals must either have a valid Medicare card to show the WSTA operator each time he/she rides, a Senior Citizen’s ID Card, an ID card from another transit system showing you are eligible for half fare (this is only good for 30 days) or apply for a reduced fare card by printing and completing the Half Fare Bus Services Application. If you do not have a Medicare card and are qualifying by disability, complete Part A of the application. After you have completed Part A, take the application to a medical professional for completion. A medical professional familiar with you must complete the application. Please sign the application and return it in its entirety to the WSTA Mobility Management Department at the Clark Campbell Transportation Center at 100 West Fifth Street or it may be faxed to 336.748.3161. Once your application has been approved, you will receive a reduced fare temporary ID card which is good for 30 days. Before the card expires you will be required to come to the Mobility Management office to take a picture for a permanent ID card for the Half Fare Program

Examples of Half Fare ID’s accepted by WSTA

Guaranteed Ride Program

Providing curb-to-curb, or if needed, door-to-door transportation services to eligible elderly or disabled citizens who reside in Winston-Salem/Forsyth County, Trans-AID is a division of the Winston Salem Transit Authority. Trans-AID provides scheduled transportation which is easily accessible, efficient and dependable.

Monday through Friday, all passengers may schedule reservations by calling  727-2000  (TTY NC Relay: 1-800.735.8262). Trips may be reserved up to 7 days before your actual trip. Saturdays and Sundays from 8:00 a.m. to 5:00 p.m., only ADA Trans-AID passengers can make reservations for next-day service. If it is a holiday and WSTA/Trans-Aid is closed, only ADA passengers may leave their trip information and contact telephone number on the after-hours voicemail for next-day trips. A reservationist checks this mailbox each morning.

Park and Ride Program

Due to the shutdown of Business 40 from Peters Creek Parkway to Highway 52, options for commuting in Winston-Salem are vital. The Winston-Salem Transit Authority (WSTA) has added some changes to several of our current routes and added express service to accommodate commuters.

This closure promises to increase traffic congestion and driver frustrations. WSTA is providing a newly-created Park & Ride Program on Route 83; with direct service downtown to various employer worksites. WSTA is sharing several transfer points with the Piedmont Authority for Regional Transportation (PART).

WSTA’s Park & Ride service operates until 9pm Monday-Sunday on Route 83. A Guaranteed Ride Program (GRP) is available for registered Park & Ride Program participants. The GRP is a free service for registered participants in the event of a personal emergency: sudden illness at work, a sick child, spouse/significant other or parent.

In order to be eligible for the Guaranteed Ride Program, you have to register to participate as a WSTA Park & Ride passenger. Just pull in to the parking lot of the Wal-Mart Supercenter located at 3475 Pkwy Village Ct, Winston-Salem, NC 27127. Look for the Park & Ride sign. Park and secure your car.

Walk to the bus shelter at the parking lot after locking your car. The Route 83 Express Park and Ride will depart the Park & Ride lot at 30 minutes after each hour (6:30, 7:30, etc.). Make sure you take the express bus, which you can identify by the electronic signage on the front of the bus. The red sign, “Route 83 Express Park and Ride will be visible in the bus’s window or on the dashboard of the bus! The express service will not stop along the route that WSTA’s regular Route 83 service travels. Instead, it will head downtown to several worksite locations, and then immediately head back to the park & ride lot. The express service does not travel to the Clark Campbell Transportation Center.

Register for the Park & Ride Program below. Click the link to register. After registering for park and ride, be sure to complete the Guaranteed Ride Program electronically.

Step Program

Want to learn how to ride the Winston-Salem Transit Authority bus system? The School Transit Education Program will teach you everything you need to know. STEP is an entertaining and informative presentation developed by WSTA and shared at no cost with our neighbors in Forsyth County. The demonstration focuses on the features and benefits of public transportation. Our staff introduces students from Kindergarten through 12th grade to their local transit system with easy-to-understand steps. Students will enjoy hearing about transit’s role in keeping the environment clean, and by using public transportation, how they can make a difference. They’ll also discover basic bus riding principles, including locating a route number, safety, rules and much more. Following the presentation at any location, they will understand how easy it is to take the bus to their favorite destinations.

Mobility Management

Any passengers in need of information regarding fixed-route bus service times, bus stop location, etc. and eligible persons who wish to use Trans-AID services to schedule trips should call the Mobility Management Department. The friendly and knowledgeable staff will assist callers via the telephone. They can even plan a trip for you when you want to ride the bus or use Trans-AID.

Travel Training

At WSTA, our goal is to provide services which meet the needs of the residents of Winston-Salem and Forsyth County. We are willing and eager to spend the time needed to make our services accessible to anyone in our community. We want our services to be pleasant and easy to use; therefore, we feel an important part of our job is teaching the people we serve how to use public transportation. The Travel Training Program is designed to help individuals or groups with their specific questions or training needs. Our one-on-one training can help you feel confident about using WSTA services. We don’t just tell you, we show you. When you know what to expect, you feel more comfortable about your journey.