Services

Bike and Ride

Whether you use your bike for transportation, exercise or recreation, WSTA’s bike racks allow you to extend your trip by biking to or from a bus stop. You can bike part of the way and connect with a bus route, so you can bring your bike along for fun at your destination and enjoy a bus ride home. Use your bike for a real workout, knowing you can catch the bus home. If weather is not cooperating with you as you take your exercise, get out of the rain by grabbing a bus ride home. You pay a fare, but your bike rides free!

Half Price Program

Medicare recipients, senior citizens (age 60 and over) and disabled persons may qualify for WSTA’s Half Fare Program. To qualify individuals must either have a valid Medicare card to show the WSTA operator each time he/she rides, a Senior Citizen’s ID Card, an ID card from another transit system showing you are eligible for half fare (this is only good for 30 days) or apply for a reduced fare card by printing and completing the Half Fare Bus Services Application. If you do not have a Medicare card and are qualifying by disability, complete Part A of the application. After you have completed Part A, take the application to a medical professional for completion. A medical professional familiar with you must complete the application. Please sign the application and return it in its entirety to the WSTA Mobility Management Department at the Clark Campbell Transportation Center at 100 West Fifth Street or it may be faxed to 336.748.3161. Once your application has been approved, you will receive a reduced fare temporary ID card which is good for 30 days. Before the card expires you will be required to come to the Mobility Management office to take a picture for a permanent ID card for the Half Fare Program

Examples of Half Fare ID’s accepted by WSTA

Guaranteed Ride Program

A major reason given by commuters for not choosing to share the ride to work is fear of being stranded during a family emergency, or personal illness. The Guaranteed Ride Program (GRP) removes the barrier of not having access to transportation in the event of a personal illness or family emergency. The GRP provides a stress-free way for WSTA Park & Ride bus passengers to have a ride home from work in the event of an emergency.

Registered park & ride participants are eligible to use the WSTA GR Program if:

  • Register for the Park & Ride Program.

    • The cost of bus passes is $30.00 for unlimited monthly use or $10.00 for 10-rides on the Park & Ride bus. If you prefer to pay as you ride, the fare is $1 per one-way ride.

  • Commuter must have an email address, as well as, internet and/or telephone access.

  • Ride the Park & Ride bus to work at least three times per week. If he/she is considering using alternative transportation, but concerned that there may be times in which a car is necessary to get somewhere quickly for a personal emergency, the Guaranteed Ride Program (GRP) is the answer.

Register with the GRP and if there is an eligible emergency, WSTA will help the passenger get to his/her car with a free and reliable ride.

When a eligible Park & Ride passengers needs a ride, contact a WSTA Mobility Management representative at 336-727.2000 between 7:00 AM & 8:00 PM Monday through Saturday. No service will be provided on Sundays or holidays when WSTA is closed. Inclement weather may affect service availability.

When WSTA is called, a customer service representative will ask qualifying questions, and share a confirmation number.  Once approved, passengers will be instructed to call either Classic Cab Company @ 336724.7433 or Willard Cab Company @ 336.725.2227.  These companies have agreed to participate as transportation providers of the WSTA Guaranteed Ride Program. No matter which company that is called, a cab will be dispatched to the work location and will take the passenger to the park and ride lot where his/her car is parked.

What information is required from passengers requesting a guaranteed ride? Each passenger should provide their name, phone number, emergency, origin, destination and answer a security question. All passengers must be willing/able to provide legal identification when the taxi arrives to pick up the passenger.

Only registered passengers are allowed to ride in the vehicle from the worksite.

The WSTA GRP does not cover: A ride to work, a trip to or from a medical facility, personal errands, intermittent stops, scheduled appointments, medical appointments, scheduled overtime, bodily injury, company-wide emergencies or closures, business-related travel, natural disasters, termination of employment, side trips, vehicular failures, work-related injury, transportation system and/or provider closures or failures, 911 emergencies, inclement weather or acts of God.

The program is limited to three trips per park & ride commuter within a 365-day period. Periods begin with the usage of the first WSTA GRP trip used.

• WSTA GRP trips must originate from the Park & Ride participant’s employment location.
• Commuters may be asked to provide their WSTA bus pass and work ID/NC Driver’s License in order to verify their ridership.

Passengers are not eligible to receive a trip on the WSTA GRP in the event that he/she has worked their scheduled workday/shift and their alternative mode of transportation (a ride home from a friend or loved one, the express bus traveling to the park and ride lot) is available or if the alternative mode of transportation will be available around the same time as a taxi will be available.

 

How do I get started?

Register using the link below. It’s easy and free. Passengers must create an account with their commute information.

To use the guaranteed ride for a taxi, contact the WSTA Mobility Management Department. The service provider will sign and date the receipt that the after dropping off passenger at the park & ride location. Use of unlicensed taxis will be declined.

Registration must be done online. Please allow one week to process and to receive verification of the passengers’ registration in the Park & Ride Program. We do not accept same-day registration.

Park and Ride Program

Due to the shutdown of Business 40 from Peters Creek Parkway to Highway 52, options for commuting in Winston-Salem are vital. The Winston-Salem Transit Authority (WSTA) has added some changes to several of our current routes and added express service to accommodate commuters.

This closure promises to increase traffic congestion and driver frustrations. WSTA is providing a newly-created Park & Ride Program on Route 83; with direct service downtown to various employer worksites. WSTA is sharing several transfer points with the Piedmont Authority for Regional Transportation (PART).

WSTA’s Park & Ride service operates until 9pm Monday-Sunday on Route 83. A Guaranteed Ride Program (GRP) is available for registered Park & Ride Program participants. The GRP is a free service for registered participants in the event of a personal emergency: sudden illness at work, a sick child, spouse/significant other or parent.

In order to be eligible for the Guaranteed Ride Program, you have to register to participate as a WSTA Park & Ride passenger. Just pull in to the parking lot of the Wal-Mart Supercenter located at 3475 Pkwy Village Ct, Winston-Salem, NC 27127. Look for the Park & Ride sign. Park and secure your car.

Walk to the bus shelter at the parking lot after locking your car. The Route 83 Express Park and Ride will depart the Park & Ride lot at 30 minutes after each hour (6:30, 7:30, etc.). Make sure you take the express bus, which you can identify by the electronic signage on the front of the bus. The red sign, “Route 83 Express Park and Ride will be visible in the bus’s window or on the dashboard of the bus! The express service will not stop along the route that WSTA’s regular Route 83 service travels. Instead, it will head downtown to several worksite locations, and then immediately head back to the park & ride lot. The express service does not travel to the Clark Campbell Transportation Center.

Register for the Park & Ride Program below. Click the link to register. After registering for park and ride, be sure to complete the Guaranteed Ride Program electronically.

Step Program

Want to learn how to ride the Winston-Salem Transit Authority bus system? The School Transit Education Program will teach you everything you need to know. STEP is an entertaining and informative presentation developed by WSTA and shared at no cost with our neighbors in Forsyth County. The demonstration focuses on the features and benefits of public transportation. Our staff introduces students from Kindergarten through 12th grade to their local transit system with easy-to-understand steps. Students will enjoy hearing about transit’s role in keeping the environment clean, and by using public transportation, how they can make a difference. They’ll also discover basic bus riding principles, including locating a route number, safety, rules and much more. Following the presentation at any location, they will understand how easy it is to take the bus to their favorite destinations.

Mobility Management

Any passengers in need of information regarding fixed-route bus service times, bus stop location, etc. and eligible persons who wish to use Trans-AID services to schedule trips should call the Mobility Management Department. The friendly and knowledgeable staff will assist callers via the telephone. They can even plan a trip for you when you want to ride the bus or use Trans-AID.

Travel Training

At WSTA, our goal is to provide services which meet the needs of the residents of Winston-Salem and Forsyth County. We are willing and eager to spend the time needed to make our services accessible to anyone in our community. We want our services to be pleasant and easy to use; therefore, we feel an important part of our job is teaching the people we serve how to use public transportation. The Travel Training Program is designed to help individuals or groups with their specific questions or training needs. Our one-on-one training can help you feel confident about using WSTA services. We don’t just tell you, we show you. When you know what to expect, you feel more comfortable about your journey.