Bike and Ride

Whether you use your bike for transportation, exercise or recreation, WSTA’s bike racks allow you to extend your trip by biking to or from a bus stop. You can bike part of the way and connect with a bus route, so you can bring your bike along for fun at your destination and enjoy a bus ride home. Use your bike for a real workout, knowing you can catch the bus home. If weather is not cooperating with you as you take your exercise, get out of the rain by grabbing a bus ride home. You pay a fare, but your bike rides free!

Half Price Program

Medicare recipients, senior citizens (age 60 and over) and disabled persons may qualify for WSTA’s Half Fare Program. To qualify individuals must either have a valid Medicare card to show the WSTA operator each time he/she rides, a Senior Citizen’s ID Card, an ID card from another transit system showing you are eligible for half fare (this is only good for 30 days) or apply for a reduced fare card by printing and completing the Half Fare Bus Services Application. If you do not have a Medicare card and are qualifying by disability, complete Part A of the application. After you have completed Part A, take the application to a medical professional for completion. A medical professional familiar with you must complete the application. Please sign the application and return it in its entirety to the WSTA Mobility Management Department at the Clark Campbell Transportation Center at 100 West Fifth Street or it may be faxed to 336.748.3161. Once your application has been approved, you will receive a reduced fare temporary ID card which is good for 30 days. Before your temporary ID card expires, please contact WSTA’s ADA Compliance office at 336-727-2000 to schedule an appointment to have your permanent picture ID taken.

Examples of Half Fare ID’s accepted by WSTA

Step Program

Want to learn how to ride the Winston-Salem Transit Authority bus system? The School Transit Education Program will teach you everything you need to know. STEP is an entertaining and informative presentation developed by WSTA and shared at no cost with our neighbors in Forsyth County. The demonstration focuses on the features and benefits of public transportation. Our staff introduces students from Kindergarten through 12th grade to their local transit system with easy-to-understand steps. Students will enjoy hearing about transit’s role in keeping the environment clean, and by using public transportation, how they can make a difference. They’ll also discover basic bus riding principles, including locating a route number, safety, rules and much more. Following the presentation at any location, they will understand how easy it is to take the bus to their favorite destinations.

Mobility Management

Any passengers in need of information regarding fixed-route bus service times, bus stop location, etc. and eligible persons who wish to use Trans-AID services to schedule trips should call the Mobility Management Department. The friendly and knowledgeable staff will assist callers via the telephone. They can even plan a trip for you when you want to ride the bus or use Trans-AID.

Travel Training

At WSTA, our goal is to provide services which meet the needs of the residents of Winston-Salem and Forsyth County. We are willing and eager to spend the time needed to make our services accessible to anyone in our community. We want our services to be pleasant and easy to use; therefore, we feel an important part of our job is teaching the people we serve how to use public transportation. The Travel Training Program is designed to help individuals or groups with their specific questions or training needs. Our one-on-one training can help you feel confident about using WSTA services. We don’t just tell you, we show you. When you know what to expect, you feel more comfortable about your journey.

Paratransit Service for Visitors

A visitor is a person with a disability who does not reside in an ADA Trans-AID service area and does not already have Trans-AID eligibility.  To use Trans-AID, visitors with paratransit service in other cities or states must show their eligibility documentation from their home jurisdiction.  Without ADA paratransit eligibility documentation, Trans-AID may require documentation showing the visitor’s place of residence.  

If the passenger’s disability is not apparent, documentation may be required.  Some examples of apparent disabilities are:  a person using a wheelchair, an individual who is blind, or someone visually impaired travelling with a service animal.  Trans-AID must provide transportation service to these individual(s).   

 A visitor may continue to use Trans-AID for 21 days within a 365-days period.  To continue to use service after that, WSTA may require the visitor to submit a Trans-AID application.

Contact WSTA’s ADA Compliance Department at 336.727.2000 for further information.